Frequently Asked Questions/Info

 

Viewing Your Images:

      - Go to the Client Access page on our website

      - Enter your Gallery ID (sent in an email) in the area to the left of the Go button

      - After you click the Go button, it will ask you to please enter the password (sent in an email) for your gallery

      - Next, you will be taken to a gallery of your images in which you can navigate through the slideshow or via the thumbnails below the slideshow

      - You have the option to create a login for our website which will allow you to add your images to a Favorites collection linked with your account

      - To create an account or to login, please go to the Login page of the website

      - You can still select favorites without a Login, though they may not be remembered by your own computer after a certain amount of time

 

Purchasing Prints/Products:

      - Move your mouse over the Buy button above the image(s) and click on either Select photos to buy or Select product (depending on where in the gallery you are)

      - The next screen will show you all of the categories you have available for various products

      - After selecting any options neccesary, click Add to Cart and it will return you back to the gallery

      - Once all of the items that you would like to purchase are in your cart, hover over the Cart in the top right corner of the webpage and click on View Cart

      - Once in the Shopping Cart, you have another chance to change a few options or order more products with those images

      - If everything looks correct with your order, you can click Checkout Now or Check out with PayPal

      - Depending on your checkout method, there will be slightly different options and information to fill out

      - Using either method for checking out, all transactions are secure and information is confidential (I do not see your credit card number nor do I have access to it at any point)

 

Downloading Your FREE Low-Resolution Images:

(Every image that is in your private gallery is available for low-resolution download to share. These images all have watermarks as well as will not be suitable for printing on your own.)

      - You must be looking at a single image and cannot be viewing a slideshow

      - When looking at the single image, you can either move your mouse over the Menu button in the top left corner of the image or you can Right-Click anywhere on the main image

      - Next, move your mouse over the Download button and click on Medium

      - Depending on your computer settings, you will receive an option to select where to download the file to, or it will automatically save it to your standard download folder

 

Sending Your Favorites List:

      - If there is a need to send us photos you have selected, please add all of the photos you wish to your favorites

      - Once you have added all photos to your Favorites, move your mouse over the Favorites: My Selection (#) in the top left hand corner of the webpage and click on Edit My Selection

      - Double check that all of the images that you have Favorited are present and then click on Send To… in the top left corner of the webpage

      - Select the correct tab to Send to Photographer tab or Send to a friend

 

Purchasing Notes:

Whichever method of purchase you use, we do not have access to your credit card information. All transactions through our website are secure and are handled through third party sites. All products are fulfilled using our Zenfolio hosted website via Mpix Lab, ivoke™, IYP Photo Products, PictureItPostage, and/or fotoflōt depending on which products you purschase.